It is easier and quicker to manage your appointments via our online service. Simply log in and select an option.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Your appointment at the Practice
- When booking an appointment, it is important to tell the receptionist what sort of treatment you need, so they can decide whether you need to see a Doctor or a Nurse.
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice
Please help us
If you are unable to keep your appointment, please cancel your appointment here if you booked online, call us on 020 8885 3567 or reply CANCEL to the text message reminder you received for your appointment. Please cancel in good time so we can offer it to another patient.
If you are more than 10 minutes late, you may not be seen and may be asked to re-book your appointment.
On the day urgent appointments
You may call us on 020 8885 3567 between 08.00 am and 10.00 am or use our online service to book an urgent appointment on the same day.
In person – You may also visit the surgery.
If you need an interpreter
Please let us know as we will need to arrange for a telephone interpreter and book you a longer appointment. Alternatively, you can bring a friend or family member to act as an interpreter for you.
To book telephone consultations with either a doctor or a nurse, please call us on 020 885 3567. This is a quicker way of dealing with some problems and useful for general advice and medication queries. However, you will be asked to leave your telephone number and a clinician will get back to you at a mutually convenient time.
Need to see a GP or nurse in the evening or at the weekend ?
As we are part of a federation and work in partnership with other local practices, we are able to offer extended access appointments.
These are on Saturdays, Sundays and public holidays 8 am to 8 pm and also evening appointments Monday to Friday 6.30 pm to 8.30 pm at local surgeries. Our nearest one is Somerset Gardens Family Health Centre at 4 Creighton Road, London N17 8NW and Bounds Green Group Practice at Gordon Road, Southgate, London N11 2PF.
Urgent advice & appointments
If you need urgent advice during our opening hours, please leave a message with the receptionist.
Can I bring someone to accompany me to the Appointment?
We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.
Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.
Occasionally we might ask for them to leave but this would be unusual.
If you require interpretation services please contact us in advance of you appointment and we will arrange this.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.